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Customers' Reviews
Going in the Extra Mile

Recently, I had an extremely special service that I never had before... it was in Sunway Pyramid's car park. I was lost and couldn't recall where I parked my car. I remembered the parking lot was M23 but I was at the Orange Zone... Then I saw a security guard and asked him where M23 was. He then explained to me the precise location. However, instead of just directing, he offered the 'extra mile' service: the guard fetched me in his car park buggy to the place where I parked my car and dropped me off exactly in front of it! I wished to give him an angpao worth RM10 for helping but he declined. What a good service I've never encountered before! I have to say, Sunway Pyramid really has many honest and good staff! Doesn't matter if he or she was a guard or toilet cleaner or anyone else, I saw their effort and applaud them.. Great work!


This review has been moderated. For the actual review, kindly click here...


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The honesty of Sunway Pyramid's security is at a very high level which has set a great example others to follow.

I would like to take this opportunity to thank Sunway Pyramid's dedicated security team on a job WELL DONE. This is due to yesterday, Sunway Pyramid's subordinate Officer Awang Syahrizan Bin Awang Ahmad (Polis Bantuan) PB 60265, whom found my (Lost) wallet at one of Sunway Pyramid washrooms. The wallet contains IC number, ATM, CREDIT CARD, FAMILY PHOTO and CASH (RM 1700), which were retuned back to me at the security office in the presence of Officer Syahrizan. The honesty of Officer Syahirizan is at a very high level which has set a great example to all to follow.

I will surely take this great pride spread the above Honesty story around the city.

Once again Officer Syahrizan Thank You very much for your Kinds Honesty and Keep up the Good work....WELL DONE.

Your Sincerely.

Howard S Chai
Sent on 20 Aug '09



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Without their help, I would've been in panic state...

Hi Sunway Pyramid Customer Care,

I wish to commend your team of parking & traffic security personnels.

Last Friday (31 July 2009), my car broke down at the CP3 parking lot at 8 pm. I was immediately assisted by 2 security personnels (Mohd Shukry & Mat Kholt) who were very kind, assuring, efficient & professional. Without their help, I would've been in a panic state.

They were proffesional in that they knew what has to be done & they made sure I was assisted right to the time my car was safely towed away. They even helped to push my car & insisted that I, being a lady, should not have to push my own car.

I also remember another personnel, called "Din" who helped to direct the traffic within the parking lot.

Since the tow truck could not come into CP3, the only way out was to maneouvre my car down the ramp to the main road. I knew I wasn't steady enough so another traffic security personnel (I didn't get his name) helped to get my car down the ramp. He was also very steady & assuring, which I found to be very professional.

The parking security worked well with the traffic security to direct the tow truck driver to the spot where my car could be easily loaded and at the same time, the team directed the traffic flow very smoothly with the least inconvenience to the other customers.
This is what I call excellent teamwork with a great deal of efficiency & professional ethic.

Kudos to the entire team & I will never forget such humble kindness. Please help me to extend my heartfelt gratitude to the men who helped me that night. I will always look forward to patronizing sunway pyramid because I know the security team is absolutely reliable & professional.

With much appreciation,

Ms Yeng


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Expression and thoughts

Sunway Pyramid has always been my favorite mall. I like the architectural design as it is Egyptian-inspired design. There's also an ice skating rink inside. We've gone there once with Schenker and he loved it to bits. I like the deco there as well. They really spend on their deco... whatever the occasion. They have just about anything.

Janet

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Nemesis Jazz's Wonderful Life

After my dinner at my uncle's place, I went to Sunway Pyramid to have a drink with my mom, angel and my brother. I was there a few times but normally during the day instead of night time. I'm so impressed by the way they decorated the entrance into Sunway Pyramid mall during this CNY. I really enjoyed the view.

Jason Yong

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Hot-screensaver

I was in Sunway Pyramid the other day and was glad to see that they had already put up the Chinese New Year decoration. Their outdoor decoration beside the main concourse was certainly much better, but I was a little lazy to go outdoor under the hot sun…

Neo
 

 

 

 

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